Last Updated: February 2024
In this Privacy Policy, NEC Australia Pty Ltd (“NEC”, “Company”, ‘We” and “Us”) means the entity that is providing you services and with whom you entered into the Master Service Agreement described in section 5 below. Note that NEC’s licensors, vendors and service providers may act in NEC’s place with respect to any portion of this Privacy Policy.
NEC created this Privacy Policy (“Policy”) to demonstrate our firm commitment to the privacy of our customers, resellers, affiliates and visitors to our websites and mobile applications (and those of our vendors and affiliates)
In this Privacy Policy, We define ‘Personal Information’ in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (“APP’s”).
“Personal Information” means any information or an opinion about an identified individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
This Privacy Policy only covers Personal Information collected by NEC. NEC’s websites may contain links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that NEC does not accept any responsibility or liability for these policies. Please check the applicable third-party privacy policies before you submit any data to such third-party websites.
Collection of Personal Information
NEC will only collect Personal Information from you or your authorized representative where such collection is reasonably necessary and directly related to one or more of our functions and activities or the Services that NEC provides to you. We must take reasonable steps either to notify you about the collection of your Personal Information or ensure that you are aware of that collection. This notification may occur for example when you complete an online form or when you participate in a telephone call, and We inform you that your Personal Information may be collected during that telephone call.
Sometimes we may need to collect Personal Information from a third party or a publicly available source, but only if (i) we have made you aware of the name of the third party or kinds of entities who will collect the Personal Information, (ii) you have consented to such collection (iii) you would reasonably expect us to collect your Personal Information in this way, or (iv) if it is necessary for a specific purpose such as conducting a credit check or police check. Sometimes the collection may be required or authorized by or under Australian law or by a Court/Tribunal.
Examples of how NEC may collect or obtain Personal Information are as follows:
Type of Information Collected |
Illustrative Examples (Not an Exhaustive List) |
How NEC May Use This Information |
Contact and Account Information |
Email address, name, username, telephone number, home, work, or billing address, and postcode, IP address, account owner usernames and account numbers, billing name and address, and phone number for language preference, title and department |
NEC may use this information (including Personal Information) to provide NEC Services; create a customer or partner account; determine your tax status; communicate with customers or partners; respond to customer or partner requests for support; and market to potential customers and partners. |
Payment Information |
Billing name, address, and credit card and other payment information; and offering, price or other information about your purchase |
NEC may use this information (including Personal Information) to bill account holders who subscribe to NEC Services. |
Non-Service Usage Data (information collected through integration with third parties and other technical standard information sent by a user’s browser during visits to our websites, chat boxes, live chats, chat bots or a user’s use of our Services) |
Social media account information, single sign on service tokens or other tokens, IP address, the type of device being used, your device’s operating system, location information, internet or network activity, language preference, chat identifiers and chat content (attachments, conversations, hyperlinks), widgets and browser type |
NEC may use this information (including Personal Information) to create a customer or partner account; provide NEC Services; communicate with customers or partners; respond to customer or partner requests for support; and market to prospective customers and partners. |
Service Usage Data (information that is generated through a user’s actions by using our Services, which is collected, used, and processed by NEC solely for the purposes referenced herein) |
Internet Protocol ("IP") address, MAC address, device type, operating system type and version, client version, type of camera, microphone or speakers, connection type and other related information; User feedback ratings, internal feature usage analytics, usage logs, cookie identifiers; Traffic and location data (including without limitation caller location, call recipient location, routing information, duration and time with respect to each communication); Network monitoring data; Call records produced by a telephone call or other telecommunications transactions with call details, such as time, duration, completion status, source number and destination number; Fraud data such as blacklist history and security logs; Metadata, such as session logs and join & leave time of participants; Log data including IP address, Internet Service Provider ("ISP"), browser type, referring/exit pages, operating system, date/time stamp, and/or clickstream data; Publicly available data from end user accounts; Personal contacts to which a user has given access; Contact preferences; Contact or authentication data; and Chat identifiers, widgets and browser type. |
NEC may use this information (including Personal Information) to (a) connect users to and optimize users’ experience using our website, applications, and NEC Services; (b) provide customers and partners with dashboards and reports; (c) respond to customer or partner requests for support; (d) conduct fraud and threat analysis, and detect and prevent SPAM or unlawful or abusive activity or other violations of NEC ’s Acceptable Use Policy; (e) monitor performance of our data centers and networks; (f) conduct analytics to improve NEC ’s website, applications, and NEC Service performance; (g) personalize users’ experience with our websites, applications and NEC Services (e.g., providing users with disclosures appropriate to their location); (h) comply with applicable law; (i) convey a communication on an electronic communications network for billing; or (j) for any of the other purposes described herein. |
Application Data |
Mobile Device Data: Device information (such as your mobile device model and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). Information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed. Access to mobile device features, such as your mobile device's bluetooth, calendar, camera, contacts, microphone, and storage. |
NEC may use this information (including Personal Information) to provide NEC Services; communicate with customers or partners about NEC Services; respond to customer or partner requests for support; send push notifications regarding a customer’s or partner’s account or certain features of the application; and market NEC products and services to existing and prospective customers, partners, and users. |
SMS Messages |
Content of blocked SMS messages that violate NEC ’s SPAM rules |
NEC may use this information (including Personal Information) to conduct fraud and threat investigations and to detect and prevent activity that is unlawful, abusive, or a violation of NEC ’s Acceptable Use Policy. |
Geolocation Information |
Information about where you are located when using NEC Services |
NEC may use this information (including Personal Information) to provide NEC Services; communicate with users about NEC Services; respond to customer or partner requests for support; personalize users’ experience with our websites, applications, and NEC Services; and market NEC products and services to existing and prospective customers, partners, and users. |
End User Personal Information |
Email address, name, username, telephone number, home, work, or billing address, and postcode, IP address, account owner usernames and account numbers, billing name and address, and phone number for language preference, title and department; Other forms of personal information we collect on behalf of the relevant customer such as title, role, organization, phone number, and other related information; or other forms of personal information we collect as necessary to offer the relevant website, application or NEC services, such as IP address, cookie identifiers, and other related information; and Chat identifiers and chat content (attachments, conversations, hyperlinks); widgets and browser type. |
NEC may use this information (including Personal Information) to provide NEC Services to the NEC customer or partner on whose behalf we collect or store the information; create a customer or partner account; communicate with a customer or partner; respond to customer or partner requests for support; detect and prevent SPAM, fraudulent activity, unlawful or abusive activity, or other violations of NEC ’s Acceptable Use Policy; or for other legitimate business purposes permitted by our MSA with the applicable NEC customer or partner. |
User Content/Images |
Files, images, any content of communication, chat content or other information you or another user or participant upload, provide, grant access to or otherwise implement. |
NEC may use this information (including Personal Information) to provide NEC Services to NEC customer or partner on whose behalf we collect or store the information and optimize users’ experience using our website, applications, and NEC Services. |
Storage of Personal Information
Your Personal Information will be stored by Us to the extent necessary for the processing purposes outlined in this Privacy Policy. Your Personal Information will be deleted or de-identified in accordance with NEC’s policies.
Your Personal Information may be transferred to and processed in countries outside Australia, including amongst others, the United States. Before We disclose your Personal Information to an overseas recipient, We must take reasonable steps to ensure that the overseas recipient (i) is subject to a substantially similar privacy law or binding scheme or (ii) will adhere to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The tables in Section 5 above describe how NEC may use the information that it collects. In addition to the uses set forth in Section 5, NEC may use, store, record and retain information, which may include Personal Information in the following ways:
You may provide Personal Information during the use of NEC’s interactive website, chat boxes, live chats, or chat bots (“AI-related services”). NEC will process, use, store or disclose your Personal Information only with your consent, which we may obtain by i) acceptance by You or Your organization of our Master Service Agreement (MSA), End User License Agreement (EULA), or other contractual documentation, ii) Your use of or access to NEC’s website(s) (including interactions with chat boxes, completion of web forms, etc.), iii) Your download and/or use of NEC services or iv) other methods. NEC may use your Personal Information to help enhance your interactive experience. NEC has designed its AI-related services with the intent of not using any of your audio, video, chat, screen sharing, attachments or other communications using NEC’s Services to train NEC’s or third-party artificial intelligence models. AI related services may generate inaccurate responses (such as incorrect, outdated, not reproducible, or containing unethical responses). There may be a risk of copyright infringement issues in its analysis process and output provided by the generative AI. Generative AI service may reuse the input data as its accumulated data.
Your Personal Information will be stored by us in accordance with applicable Privacy Laws to the extent necessary for the processing purposes outlined in this Privacy Policy. Your Personal Information will be made anonymous in accordance with NEC’s policies or irrevocably deleted promptly (as soon as fourteen (14) calendar days) following the terminationof Your applicable Service, including but not limited to, databases, contacts, calendars, e-mail, website content, and any other Personal Information Data hosted by NEC ; provided, however, that Personal Information that is included in NEC’s account-level business records, such as billing information and history, user account identifiers, access logs and other business operation information, will not be deleted in accordance with this sentence and will be retained by NEC in accordance with its business information retention policies. It will be solely Your responsibility to secure all necessary Personal Information from Your account prior to termination.
We take steps to ensure that the Personal Information we collect and/or use is accurate, up to date, complete and relevant. The first time we must do this is at the time of collection of the Personal Information. The second is at the time the Personal Information is used or disclosed.
The steps we take include maintaining and updating Personal Information when we are advised by individuals that their Personal Information is inaccurate, has changed, and at other times as necessary. Correction of Personal Information is dealt with under the heading “Access and Correction”.
We take reasonable steps to protect the Personal Information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the Personal Information is no longer required by NEC, We will take reasonable steps to destroy the Personal Information in a secure manner or ensure that it is de-identified (except where the Personal Information is part of a Commonwealth Government record or a Court or Tribunal requires NEC to retain the Personal Information).
NEC maintains administrative, technical and physical safeguards that are intended to appropriately protect Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Your contact and financial information is submitted via a secure (HTTPS) connection and stored in the NEC database protected by a firewall. Any payment transactions will be encrypted using SSL technology.
Although NEC uses reasonable efforts to protect your Personal Information, transmission via the Internet is not completely secure. Therefore, NEC cannot guarantee the security of your Personal Information transmitted using our websites or Services, and any transmission is at your own risk.
If an individual requests access to the Personal Information we hold about them, or requests that we change or correct that Personal Information, we will take reasonable steps to correct the Personal Information when satisfied that it is no longer accurate, up-to-date, complete, relevant and /or misleading, That said, we can deny access or refuse to make the changes where we consider that there is a sound reason under the Privacy Act or other relevant law to withhold the information, or not make the changes.
If NEC refuses to correct Personal Information, it will provide the individual with a written notice setting out the reasons for the refusal and the complaint mechanisms available.
You can complain to us in writing about how we have handled your Personal Information. The NEC Privacy Officer will investigate your complaint and will endeavor to provide a written response within thirty
(30) days of receipt of the complaint setting out NEC's decision.
If you are dissatisfied with NEC’s response to your complaint you can take your complaint to the Office of the Australian Information Commissioner (“OAIC”). The Australian Information Commissioner may then investigate and attempt to conciliate the matter.
If you have any questions in relation to privacy, please contact us on 131 632 between 9.00am and 5.00pm Monday to Friday. Alternatively you can write to NEC’s Privacy Officer at: Locked Bag 38003 Docklands 8012 Victoria or email to: contactus@nec.com.au
NEC provides information about its products and services on its website. When you visit the NEC website, the web server may record anonymous information such as the time, date and URL of the visitor. The information that is collected is very limited and is used to assist NEC to improve the structure of its website and monitor the performance of the website.
We do not use the information that is collected to personally identify you or anyone else.
What are Cookies?
Cookies are small text files that are placed on your device or browser when you make use of NEC’s websites, services, applications and/or administrative control panel. These allow NEC’s services to function more efficiently, for example, storing and honoring your settings or preferences, combating fraud, providing advertising, and analyzing how NEC’s services perform. Some cookies only last for a short duration and expire at the end of a session, for example, when you close a browser window. These are known as “session cookies.” Other cookies last longer and remain stored on your browser or device and can, for example, track your settings or activities on several sites. These are known as “persistent cookies.”
How does NEC Use Cookies?
When you access NEC’s websites, services, applications and/or administrative control panel, NEC may send one or more cookies (and/or similar technologies) to your computer. By sending you cookies with values that are unique, NEC may be able to uniquely identify your web browser or device when you access NEC’s websites, services, applications and/or administrative control panel. NEC may use both “session” and “persistent” cookies to collect, store, and sometimes track various types of information.
Why Does NEC Use Cookies?
NEC uses cookies to retain your session states and to offer you a personalized experience on NEC’s websites, services, applications and/or administrative control panel. You can review the “Help” file in your browsers or mobile devices to learn the proper way to modify your cookie settings. Please be aware, however, that the use of cookies is necessary for the use of the administrative control panels and certain other aspects of NEC’s websites, services, applications and/or administrative control panel.
What Are the Different Types of Cookies Used by NEC?
The following are the different types of cookies that NEC uses and why NEC uses them: Necessary Cookies NEC uses cookies that are necessary so NEC’s website and Services can operate. These are required to monitor the functionality of NEC’s site, improve security, and/or allow you to make use of functions such as the Partner Portal and web chat. Performance Cookies NEC uses cookies to assess the performance of NEC’s website, Services and administrative control panel to improve your user experience. This includes analyzing how users use NEC’s website, Services and control panel and making sure they remain up and operational. Functional Cookies NEC uses cookies that help with functionality when accessing or using NEC’s website or Services. For example, cookies may be used to authenticate your credentials when you log into your account or to save your preferences or location settings. Advertising or Targeting Cookies NEC uses cookies to deliver content tailored to you. NEC also uses cookies to help measure the effectiveness of NEC’s marketing campaigns. NEC also partners with some authorized third parties who may place cookies on your device when you interact with NEC’s website or Services. When you visit one of NEC’s websites, advertising companies may place a cookie or similar technologies on your computer and may collect certain information about your use of NEC’s websites. These companies may use this information, as well as information they collect from your use of other websites, to display advertisements on the Internet about products and services they believe you may be interested in. You can learn more about this practice and can learn about your choices with respect to the use of this information about you for customizing advertisements, at www.aboutads.info/choices.
NEC may make chat rooms, forums, message boards, news groups and similar media, including social media, available to you. Please remember that any information that is disclosed in these areas may become public and you should exercise caution when deciding to disclose any Personal Information in any of these areas.
You have the right to request that NEC not contact you or use your Personal Information for purposes which are not reasonably necessary for the administration of our websites and/or the provision of Services. If you wish to exercise this opt-out right or to terminate your account, you may indicate a preference to stop receiving further marketing communications from us by accessing available termination or opt-out features in the administrative control panel for your Account, by “opting out” by following the unsubscribe instructions provided in the communication you receive, or by contacting NEC by e-mail (at such address as is provided on NEC’s website or in the Agreement). Where required under applicable law, we will only send you marketing communications with your consent.
Please note that you cannot unsubscribe from certain correspondence from us regarding our provision of Services to you, including messages relating to your Account, unless you stopusing our Services. In addition, certain information may be required in order to use our websites or Services; as such, the only practicable method to opt out of providing information in connection with the use of those websites or Services would be to refrain from subscribing to or using those websites or Services.
If you have any questions about this Privacy Policy, the privacy practices of our websites or Services, or your dealings with our websites or Services, please feel free to contact NEC’s Privacy Officer (whose details are provided earlier in this document).
You may also revise your contact and financial information associated with your account or terminate your account subject to contract conditions.
NEC reserves the right to change this Privacy Policy at any time. Any changes to the Privacy Policy will be posted to at least one of our websites, including at https://www.univerge.blue/legal.
In the event that the changes materially alter your rights or obligations under this Privacy Policy, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access our Services or administrative control panel for the first time after such material changes are made. In addition, we will obtain your consent prior to any new uses of your Personal Information, as may be required by law.
Your continued use of our Services constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.